Nortel Meridian Meridian 1 Scripting Manual page 309

October 2007
Examples
Example 1
In this example, a voice session begins in which the caller receives a welcome
message and is informed that no agents are currently available to answer the call.
The caller is then asked to respond to a menu option by entering a digit from the
phoneset. The digit is collected into a variable named menu_choice_cv.
OPEN VOICE SESSION
PLAY PROMPT VOICE SEGMENT welcome_vs
COLLECT 1 DIGITS INTO menu_choice_cv
END VOICE SESSION
Example 2
In this example, a voice session begins in which the caller receives a menu
option in the language of their choice. If they do not select options 1 or 2, they
are prompted to enter their choice one more time. The voice session ends and,
based on the collected data, the appropriate language and skillset is assigned to
the call.
OPEN VOICE SESSION
PLAY PROMPT WITH LANGUAGE lang_cv VOICE SEGMENT
gen_info_main_menu_vs
COLLECT 1 DIGITS INTO menu_choice_cv INTER DIGIT TIMER 2
IF menu_choice_cv <> 1 OR menu_choice_cv <> 2 THEN
END IF
END VOICE SESSION
WHERE menu_choice_cv EQUALS
VALUE 1:
Scripting Guide for Communication Server 1000/Meridian 1 PBX
VOICE SEGMENT all_agents_busy_vs
VOICE SEGMENT leave_message_vs
ASSIGN 11 TO menu_choice_cv
PLAY PROMPT WITH LANGUAGE lang_cv VOICE SEGMENT
gen_info_main_menu_vs
COLLECT 1 DIGITS INTO menu_choice_cv INTER DIGIT TIMER 2
ASSIGN French TO lang_cv
ASSIGN Gen_Info_Fr TO skillset_cv
Voice processing commands
309