Nortel Meridian Meridian 1 Scripting Manual page 655

October 2007
These values are Case Sensitive
A full description of the meaning of each QUEUETYPE value is
available in the Contact Center Multimedia Appendix of the M1
Scripting Guide.
NOTE: In the script below we check for QUEUETYPE values of AGENT,
AGENTPULL, SKILLSET and REPLYMAIL. All other scenarios are handled
by the section Skillset_Queuing which queues the contact to the
skillset %SKILLSET%SKILLSET with a priority of %PRIORITY%PRIORITY.
However, the flexibility is available to handle each scenario
differently if required
****************************************************************/
ASSIGN CONTACT DATA "%SKILLSET%SKILLSET" TO contact_skillset_cv
ASSIGN CONTACT DATA "%PRIORITY%PRIORITY" TO contact_priority_cv
ASSIGN CONTACT DATA "%AGENT%AGENT" TO contact_agent_cv
ASSIGN CONTACT DATA "QUEUETYPE" TO contact_queuetype_cv
/****************************************************************
Check the QUEUETYPE Value and then execute the appropriate queuing
section
****************************************************************/
WHERE contact_queuetype_cv EQUALS
VALUE "AGENTPULL"
VALUE "AGENT"
VALUE "SKILLSET"
VALUE "REPLYMAIL"
DEFAULT
END WHERE
/****************************************************************
Agent_Queuing Section
Scripting Guide for Communication Server 1000/Meridian 1 PBX
Scripting for Multimedia and Outbound
: ASSIGN 1 TO contact_priority_cv
EXECUTE Agent_Queuing
: ASSIGN 1 TO contact_priority_cv
EXECUTE Agent_Queuing
: ASSIGN 1 TO contact_priority_cv
EXECUTE Skillset_Queuing
: EXECUTE Agent_Queuing
: EXECUTE Skillset_Queuing
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