Sip Intrinsics - Nortel Meridian Meridian 1 Scripting Manual

SIP Contact Center

SIP intrinsics

For SIP-enabled contact centers, the name and value parameters used to extract
intrinsic values are string types. In scripting, the intrinsic value is made available
using the new script command:
CONTACT DATA <keyname>
This command returns the string value associated with a specified keyname. In
SIP-enabled contact centers, the following keynames are defined to extract SIP
intrinsic data.
Intrinsic name
SIP Call ID
SIP Request URI
SIP Contact Source
SIP Contact Destination
SIP Preferred Language
SIP Subject Header
SIP User Agent
SIP Call ID
The SIP Call ID is the alphanumeric identification of the initial customer
session. While it can be used as a unique key for parameter storage or retrieval to
a remote database using HDX commands, a SIP Call ID is not maintained end-
to-end as the contact traverses multiple proxies.
SIP Request URI
The SIP Request URI is received in the initial INVITE intrinsic. The format of
the URI is user@domain. This intrinsic is equivalent to the CDN.
698
Keyname
SIP_CALL_ID
SIP_REQUEST_URI
SIP_FROM_ADDRESS
SIP_TO_ADDRESS
SIP_PREFERRED_LANGUAGE
SIP_SUBJECT_HEADER
SIP_USER_AGENT
Standard 8.04
Contact Center Manager