C_Forced_Announcement - Nortel Meridian Meridian 1 Scripting Manual

Using sample scripts

c_Forced_Announcement

Function
In this script, a test determines if agents with the required skillset are available to
answer the call. If so, the caller hears an entire recorded announcement, and the
call is then queued to the skillset.
While the caller is waiting, the call is repeatedly checked to determine if it is still
queued. If not, a test determines if agents are still logged on to the skillset. If all
agents are logged off, the call is routed to a mailbox and the caller is asked to
leave a recorded message. If agents are available to answer the call, it is
requeued to the skillset.
Script text
/* Title:
Global Variable List: Variable Type:
1. holidays_gv
2. weekend_gv
3. closed_hours_gv
4. first_ran
5. second_ran
6. closed_ran
7. dayclosed_ran
8. music_route
9. treatment_delay_gv - SECONDS (delay time for wait)
10. mailbox_gv
512
c_Forced_Announcement
- DATE
- DAY OF WEEK (contains
- TIME
- RAN
- RAN
- RAN
- RAN
- MUSIC
- DN
(holiday dates)
Saturday and Sunday)
(value for closed hours)
(RAN route for
announcement)
(RAN route for
announcement)
(RAN route for
announcement)
(RAN route for
announcement)
(route number for music)
(value of voice system)
Contact Center Manager
Standard 8.04