Index - Nortel Meridian Meridian 1 Scripting Manual

Index

Symbols
%DATE%DATE
618
%PRIORITY%PRIORITY
%SKILLSET%SKILLSET
%TIME%TIME
624
A
Access IVR DN
320
ACD data type
106
activated scripts
changing
54
–
deactivating
182 187
activated state
52
activating scripts
182
activation
description
52
subscripts
53
adding
calls to agent queues
calls to local skillset queues
commands
152
contacts to NACD queues
events to scripts
153
intrinsics to scripts
operators to scripts
script elements to scripts
variables to scripts
addition expression
458
advanced commands
sample scripts and
Age Of Call intrinsic
example
410
Age Of Contact intrinsic
example
441
Agent ID data type
106
agent priority
70
agents
changing priority of call queued for
lists
348
Scripting Guide for Communication Server 1000/Meridian 1 PBX
622
623
–
187
229
232
279
152
153
152
152
152
478
410
441
210
queuing calls to
229
removing calls from queues
AND expression
455
and network script
242
announcements, broadcasting
Answered Call Count intrinsic
and data collection
example
354
applications
creating thresholds
editing thresholds
overview
466
viewing
468
viewing thresholds
Assign To command
,
example
196 197
asynchronous events. See unsolicited events
automatic ringback
and Give RAN command
Average Speed Answer intrinsic
and data collection
example
356
B
basic commands
152
blank lines in scripts
blind transfer calls
and call variables
Boolean data type
106
branching
to another script
199
to another section in a script
Broadcast Announcement Response Fail
broadcasting announcements
busy tone, giving to calls
By Longest Idle Agent option
and Queue to Skillset command
237
318
353
353
470
473
472
196
224
355
356
61
102
198
249
318
217
233
795