Applications And Application Thresholds - Nortel Meridian Meridian 1 Scripting Manual

October 2007

Applications and application thresholds

Use the Scripting window in Contact Center Manager Administration to view
the list of applications defined on your system. From this window, you can also
access the Application Thresholds, where you can view the name and the
thresholds that apply to an application and you can change the threshold class
assigned to it.
An application threshold can be applied to one or multiple applications. There is
no one-to-one relationship as long as threshold parameters apply to the
application.
What is a threshold class?
There are two types of threshold classes: display and pegging.
A display threshold class specifies the fields that apply to an application that you
use in a real-time display. For display threshold classes, you can set the level 1
(low) and level 2 (high) threshold values. In the real-time display, a statistic
changes color if it falls below the level 1 value or if it exceeds the level 2 value.
A pegging threshold class applies only to historical reports. For pegging
threshold classes, you define only the level 1 (low) value. This value represents
the cut-off limit for statistics such as short calls, or the delay time before a call is
answered or disconnected. When this level is exceeded, the system logs the
statistics. You can generate a report in the Historical Reporting component
detailing these statistics.
Example
A service level threshold is set at 20 seconds, which means that if a call is
answered or disconnected after 20 seconds, the service level objective is not met.
A caller waits for 21 seconds, and then the call is answered. The call is pegged
as Answered After Threshold.
Scripting Guide for Communication Server 1000/Meridian 1 PBX
Applications
467