C_Excess_Call_Volume_Give_Busy - Nortel Meridian Meridian 1 Scripting Manual

October 2007

c_Excess_Call_Volume_Give_Busy

Function
In the following script, a test determines if the contact center capacity to handle
calls exceeds the specified threshold. If so, callers receive a busy treatment;
otherwise, the call is queued to the specified skillset.
Script text
/* Title: c_Excess_Call_Volume_Give_Busy
Global Variable List:
1. holidays_gv
2. weekend_gv
3. closed_hours_gv
4. skillset_threshold_gv
5. first_ran
6. second_ran
7. closed_ran
8. dayclosed_ran
9. treatment_timer_gv
10.music_route
*/
IF (DATE = holidays_gv)
OR (DAY OF WEEK = weekend_gv)
OR (TIME OF DAY = closed_hours_gv) THEN
Scripting Guide for Communication Server 1000/Meridian 1 PBX
Variable Type:
- DATE (holiday dates)
- DAY (contains Saturday
and Sunday)
- TIME (value for closed
hours)
- INTEGER (value for set
hreshold)
- RAN (RAN route for first
announcement)
- RAN (RAN route for second
announcement)
- RAN (RAN route for night
announcement)
- RAN (RAN route for day
closed announcement)
- SECONDS (delay time for wait)
- MUSIC (route number for
music)
Using sample scripts
505