Queue To Agent - Nortel Meridian Meridian 1 Scripting Manual

October 2007

QUEUE TO AGENT

Use the QUEUE TO AGENT command to deliver a call to a local agent. This
command provides agent-based routing capability.
Queuing to specific agents at other sites in the network is not supported.
Script syntax: By agent ID
QUEUE TO AGENT
<priority>}
Script syntax: Using LONGEST IDLE AGENT
QUEUE TO AGENT LONGEST IDLE AGENT [
{WITH PRIORITY
Use LONGEST IDLE AGENT only if you are sure that an idle agent is
available. If no idle agents are available, Contact Center Manager does not run
the QUEUE TO AGENT command.
Optional
The WITH PRIORITY segment is optional.
Parameters
Enter information for the following parameters:
<agent_id> or <agent_id_list> The ID of the agent, or the list of agent IDs,
to which you want the call queued.
<priority> The priority with which you want the call queued to the
specified agent.
<skillset> or <skillset_list> The skillset, or list of skillsets, from which the
longest idle agent is taken.
Scripting Guide for Communication Server 1000/Meridian 1 PBX
[<agent_id> | <agent_id_list>]
<priority>}
Basic script commands
{WITH PRIORITY
<skillset> | <skillset_list>]
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