Nortel Meridian Meridian 1 Scripting Manual page 509

October 2007
WAIT 2
ASSIGN ((EXPECTED WAIT TIME skillset_sk + 30)/60) TO
expwait_rounded_mins_cv
IF expwait_rounded_mins_cv < 1 THEN /* rounded minutes used*/
GIVE RAN short_delay_ran
WAIT 2
GIVE MUSIC soft_music
EXECUTE WaitLoop
END IF
IF expwait_rounded_mins_cv >= 15 THEN /* rounded minutes used*/
GIVE CONTROLLED BROADCAST ANNOUNCEMENT
WAIT 2
GIVE MUSIC soft_music
WAIT 40
GIVE RAN agents_busy_ran
EXECUTE WaitLoop
END IF
OPEN VOICE SESSION
PLAY PROMPT VOICE SEGMENT exp_wait_greeting_vs
END VOICE SESSION
WAIT 2
GIVE MUSIC soft_music
WAIT 40
GIVE RAN agents_busy_ran
Scripting Guide for Communication Server 1000/Meridian 1 PBX
PLAY PROMPT VOICE SEGMENT long_wait_message_vs
NUMBER expwait_rounded_mins_cv
VOICE SEGMENT minutes_vs
VOICE SEGMENT please_hold_vs
Using sample scripts
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