Nortel Meridian Meridian 1 Scripting Manual page 351

October 2007
Skillset intrinsics and the impact of Include Local Node
If the Include Local Node option is selected for the skillset and the QUEUE TO
NETWORK SKILLSET command is used, then all previous supported checks
remain valid to ensure total control and consistency.
The following table shows what skillset the intrinsic checks—local or remote—
when the Include Local Node option is selected:
Intrinsic
QUEUED
OUT OF SERVICE
PRIORITY IN QUEUE
PRIORITY IN NETWORK
QUEUE
REMOVE FROM SKILLSET X
REMOVE FROM
NETWORK SKILLSET
CHANGE PRIORITY IN
SKILLSET
CHANGE PRIORITY IN
NETWORK SKILLSET
Skillset intrinsics and multimedia contacts
Contact data from Contact Center Multimedia, such as preferred skillset, agent,
and priority, is passed into the Contact Center Manager Server Call Routing
Script. Use the data sent in the contact because the administrator assigns specific
skillsets to outbound campaigns, or e-mail. Use great care in making routing
modifications because they may impact the business objectives of the contact
center.
Scripting Guide for Communication Server 1000/Meridian 1 PBX
Local node
X
X
X
X
Intrinsics
Remote node
X
X
X
X
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