Nortel Meridian Meridian 1 Scripting Manual page 667

October 2007
/* if none of the above conditions are true */
/* the script will fall through to the */
/* skillset queuing section */
ELSE
EXECUTE Agent_Queuing_Loop
END IF
This example is not included in the scripts because the parameters for an Agent
Queuing Loop depend on the specific requirements of your multimedia contact
center.
Queuing new e-mail from existing customers to a preferred agent
To queue all new e-mail from existing customers to the preferred agent for that
customer, you can check the QUEUETYPE value of NEWMAIL, and queue the
contact to the preferred multimedia agent. This check can be done in the
WHERE EQUALS statement at the start of the c_Queue_Multimedia_Contact
script.
WHERE contact_queuetype_cv EQUALS
VALUE "AGENTPULL": ASSIGN 1 TO contact_priority_cv
VALUE "NEWMAIL":
VALUE "REPLYMAIL": EXECUTE Agent_Queuing
DEFAULT:
END WHERE
Displaying voice skillset information in the Agent Desktop before
the agent accepts the call
By default, the skillset of a multimedia contact is shown to the agent when an
incoming contact is presented to the agent on the Agent Desktop. Voice call
skillsets do not appear when the call is present to the agent because the skillset
information is not available as an intrinsic.
Scripting Guide for Communication Server 1000/Meridian 1 PBX
Scripting for Multimedia and Outbound
EXECUTE Agent_Queuing
EXECUTE Agent_Queuing
VALUE "AGENT":
EXECUTE Agent_Queuing
EXECUTE Skillset_Queuing
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