Overview - Nortel Meridian Meridian 1 Scripting Manual

Intrinsics

Overview

Intrinsics contain system-wide information about skillsets, agents, time, traffic,
and call type. You can use intrinsics in your scripts to access system information.
The script then uses this information in formulas and decision-making
statements.
Contact Center Manager creates and maintains intrinsics automatically.
Intrinsics are available only to query data about the system within scripts, not to
modify data. Any script can use information from intrinsics throughout the
system.
Types of intrinsics
There are four types of intrinsics described in this chapter:
Section A: "Skillset intrinsics," on page 347 describes the intrinsics that are
based on information about skillsets or agents.
Section B: "Time intrinsics," on page 391 describes the intrinsics that are
based on system time information, including the time of day, day of week,
and day of year.
Section C: "Traffic intrinsics," on page 403 describes the intrinsics that are
based on the system traffic level information.
Section D: "Call intrinsics," on page 409 describes the intrinsics that are
specific to each call (for example, the CLID).
Section E: "Open Queue Intrinsics," on page 439 describes the intrinsics
that are specific to multimedia processing.
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Standard 8.04
Contact Center Manager