Route Point - Nortel Meridian Meridian 1 Scripting Manual

Intrinsics

ROUTE POINT

The ROUTE POINT intrinsic represents the anchor point for a contact and is a
multimedia equivalent to the CDN for a voice contact to represent the route
point for all contact types.
The ROUTE POINT is a software-only address you define and acquire in
Contact Center Manager Administration. This intrinsic is mapped in Contact
Center Multimedia to multimedia skillsets. It does not exist in the switch.
This intrinsic is used for filtering in the master script. It executes primary scripts
based on the ROUTE POINT of the contact, rather than just the contact type.
Script syntax
ROUTE POINT
Return type
This intrinsic returns the name of the route point to the script as a string value.
Example
In this example, contacts are first routed based upon their contact types. Voice
contacts are given treatment based upon their CDN, and e-mail and outbound
contacts are given treatment based upon their ROUTE POINT.
/* Title: Master Script */
GIVE RINGBACK
WHERE CONTACT TYPE EQUALS
VALUE c_VOICE_gv: EXECUTE CDNCheck
VALUE c_EMAIL_gv: EXECUTE SCRIPT RoutepointCheck
VALUE c_OUTBOUND_gv: EXECUTE SCRIPT RoutepointCheck
END WHERE
SECTION CDNCheck
WHERE CDN EQUALS
448
Standard 8.04
Contact Center Manager