Basic script commands
Example
In this example, calls are queued to the service skillset. The user hears music for
30 seconds and a recorded announcement states that the agents are busy. The
GIVE SILENCE command prevents the music from resuming after the recorded
announcement.
QUEUE TO SKILLSET service_sk
GIVE MUSIC pop_music_gv
WAIT 30
GIVE SILENCE
GIVE RAN agents_busy_ran_gv
228
Standard 8.04
Contact Center Manager