C_Holiday_Broadcast_Announcement - Nortel Meridian Meridian 1 Scripting Manual

Using sample scripts

c_Holiday_Broadcast_Announcement

Function
In this script, a test determines if the contact center is closed due because the day
is a holiday. If so, the caller hears a special holiday announcement. If it is
Saturday or Sunday, or if the time is after business hours, the caller hears a
recorded announcement stating that the contact center is closed. If the contact
center is open, and agents with the required skillset are available to handle the
call, it is queued to the skillset.
While the caller is waiting, the call is repeatedly checked to determine if it is still
queued. If not, a test determines if agents are still logged on to the skillset. If all
agents are logged off, the caller hears a recorded announcement and is
disconnected. If agents are available to answer the call, it is requeued to the
skillset.
The GIVE CONTROLLED BROADCAST feature is not supported on a
CS 1000E platform. For more information, see Nortel Product Bulletin
P-2006-0312_Global.
Script text
/* Title: c_Holiday_Broadcast_Announcement
Note: Replace skillset_sk with the desired skillset name.
Global Variable List:
1. holiday_gv
2. closed_hours_gv
3. weekends_gv
5. closed_message_vs
6. holiday_message_vs
514
Variable Type:
- DATE of specific holidays
- TIME that business is closed
- DAY(s) that business is closed
- voice segment variable -
closed
- voice segment variable - on
holiday
Standard 8.04
Contact Center Manager