Nortel Meridian Meridian 1 Scripting Manual page 799

Contact center manager
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October 2007
how to use this guide
new in this release
overview
17
Give Busy command
and Give Controlled Broadcast
Announcement command
and Give IVR command
and Give Music command
and Give RAN command
and Give Ringback command
and Log command
and Queue To Agent command
and Queue to NACD command
and Queue to Skillset command
and Send Info command
and Send Request command
example
218
restrictions
218
Give Controlled Broadcast Announcement
command
318
Access IVR DN
320
Continuous option
example
323
numbers
321
Play Prompt option
restrictions
321
script syntax
310
voice segments
322
when to use
294
With Language example
With Language option
With Priority option
GIVE IVR command
example
302
Interruptible keyword
With Priority option
With Treatment option
Give IVR command
in SIP Contact Center
rules for
86
when to use
293
Give Music command
example
220
restrictions
219
Give Overflow command
and Give Controlled Broadcast
Scripting Guide for Communication Server 1000/Meridian 1 PBX
14
20
217
321
302
219
224
225
253
230
280
233
330
333
320
320
323
321
320
301
301
302
300
677
,
85
219
221
Announcement command
and Give IVR command
and Give Music command
and Give RAN command
and Give Ringback command
and Log command
and Queue To Agent command
and Queue to NACD command
and Queue to Skillset command
and Send Info command
and Send Request command
example
222
restrictions
222
Give RAN command
and automatic ringback
example
224
feedback to caller
restrictions
224
when to use
293
Give Ringback command
example
226
restrictions
225
Give Silence command
example
228
restrictions
227
global variables
39
and Send Request command
definition
100
example
100
Greater Than expression
Greater Than or Equal expression
H
HDX commands
example
329
Get Response
334
SEND INFO
330
Send Request
332
help
23
Host Data Exchange
obtaining caller information with
321
302
219
224
225
253
230
280
233
330
333
223
224
85
225
227
332
462
462
595
Index
799

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