Nortel Meridian Meridian 1 Scripting Manual page 642

Scripting for Multimedia and Outbound
EM_Email_Primary—This primary script is executed for e-mail contacts.
The script passes execution to the c_Scheduled_Contact_Handler script.
E-mail contacts are pegged against this application in both historical reports
and Real-Time Displays.
OB_Outbound_Primary—This primary script is executed for outbound
contacts. The script passes execution to the c_Scheduled_Contact_Handler
script. Outbound contacts are pegged against this application in both
historical reports and Real-Time Displays.
WC_Web_Primary—This primary script is executed for Web
communications contacts. The script passes execution to the
c_Scheduled_Contact_Handler script. Web communications contacts are
pegged against this application in both historical reports and Real-Time
Displays.
c_Scheduled_Contact_Handler—This script waits the required number
of seconds until the Callback Time and then passes execution to the
c_Queue_Multimedia_Contact script.
c_Queue_Multimedia_Contact—This script checks if the contact must be
queued directly to an agent. If so, the script attempts to queue the contact to
the agent. If the preferred agent is not logged in, the script queues the
multimedia contact to its assigned skillset.
The flowchart in the following figure provides an overview of the flow of
execution between these six scripts.
642
Standard 8.04
Contact Center Manager