Nortel Meridian Meridian 1 Scripting Manual page 249

October 2007
The script stops executing after the unsolicited event is addressed.
Tip: You can use the Event Handler to override the default music route. For
example, you may not want to play advertisements to callers who are waiting for
an agent to become available. However, you can use the Event Handler to play
advertisements to callers who are put on hold after an agent answers their call.
Failed responses
Use the following failed responses to replace the event parameters in the Event
Handler:
RAN Response Fail
IVR Response Fail
Broadcast Announcement Response Fail
After the failed response is addressed, the execution of the script leaves the
Event Handler and returns to its original place in the script. The script executes
the command that is immediately after the treatment command that failed.
Alternatively, you can run another script when a failed response occurs. For
example, if the Event Handler detects a RAN response failure, it can run a script
that uses IVR sessions instead of RANs. Also, you can run another section
within the same script rather than returning to the original place in the script.
Tip: If you use the Event Handler to play an announcement or message when a
response failure occurs, use as general a message as possible. The Event Handler
cannot distinguish which RAN, IVR session, or broadcast announcement failed,
so the message you play to users when a failure occurs should not replace a
specific message. If you must determine which commands failed, you can use a
call variable. Set the variable to a specific value before each treatment
command, and then test this value in the Event Handler to determine which
commands failed.
Scripting Guide for Communication Server 1000/Meridian 1 PBX
Advanced script commands
249