Nortel Meridian Meridian 1 Scripting Manual page 425

Contact center manager
Hide thumbs Also See for Meridian Meridian 1:
Table of Contents

Advertisement

October 2007
Example
In this example, calls are queued to the appropriate skillset depending on the
DNIS.
WHERE DNIS EQUALS
VALUE 5552512: QUEUE TO SKILLSET sales_sk WITH PRIORITY 1
VALUE 5552603: QUEUE TO SKILLSET sales_sk WITH PRIORITY 2
VALUE 5552776: QUEUE TO SKILLSET service_sk WITH PRIORITY 1
DEFAULT: QUEUE TO SKILLSET service_sk WITH PRIORITY 2
END WHERE
WAIT 2
GIVE RAN agents_busy
GIVE MUSIC soft_music
QUIT
Scripting Guide for Communication Server 1000/Meridian 1 PBX
Intrinsics
425

Advertisement

Table of Contents
loading

Table of Contents