October 2007
Example
In this example, calls are queued to the appropriate skillset depending on the
DNIS.
WHERE DNIS EQUALS
VALUE 5552512: QUEUE TO SKILLSET sales_sk WITH PRIORITY 1
VALUE 5552603: QUEUE TO SKILLSET sales_sk WITH PRIORITY 2
VALUE 5552776: QUEUE TO SKILLSET service_sk WITH PRIORITY 1
DEFAULT: QUEUE TO SKILLSET service_sk WITH PRIORITY 2
END WHERE
WAIT 2
GIVE RAN agents_busy
GIVE MUSIC soft_music
QUIT
Scripting Guide for Communication Server 1000/Meridian 1 PBX
Intrinsics
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