Nortel Meridian Meridian 1 Scripting Manual page 270

Contact center manager
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Networking commands
Limitations
A Release 6.0 network supports nodes from Releases 5.0 and 6.0 if the NCC is
Release 6.0 or later.
For more information about limitations on multiple skillsets, see the Network
Control Center Administrator's Guide.
Sending calls to a remote site
Three commands are available to send calls to a remote site:
ROUTE CALL
QUEUE TO NACD
QUEUE TO NETWORK SKILLSET
For more information about these commands, see "ROUTE CALL" on page
241, "QUEUE TO NACD" on page 279, and "QUEUE TO NETWORK
SKILLSET" on page 286.
Routing calls after an NSBR command failure
If a network routing command fails, you can ensure the call is routed to the
appropriate site by using NACD routing, which must be configured at the
switch. For information about how to configure NACD routing, see the Contact
Center Manager, Communication Server 1000 and Voice Processing Guide.
A network routing command can fail for the following reasons:
The NCC server cannot communicate with the server in Contact Center
Manager at the source site.
The WAN link between the Contact Center Manager server at the source
site and the destination site is not transmitting data.
To determine if NACD routing is needed, use the QUEUED, PRIORITY IN
QUEUE, or PRIORITY IN NETWORK QUEUE intrinsic after a QUEUE TO
SKILLSET or QUEUE TO NETWORK SKILLSET command. If either of these
commands successfully queues the call, the intrinsic (QUEUED, PRIORITY IN
QUEUE, or PRIORITY IN NETWORK QUEUE) returns a value of True.
270
Standard 8.04
Contact Center Manager

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