Nortel Meridian Meridian 1 Scripting Manual page 314

Voice processing commands
Voice segments
Voice segments contain recorded voice data that you can play to calls. To do so,
you must record the voice segment, and then create a voice segment variable.
You can then use that variable in your script to identify the voice segment that
you want the caller to hear.
For Contact Center Voice Services on CallPilot, you use Application Builder to
create, record, and manage voice segments. For Contact Center Voice Services
on Meridian Mail, you use the Voice Prompt Editor.
For more information about Application Builder, see the CallPilot Application
Builder Guide. For more information about Voice Prompt Editor, see the Nortel
Contact Center Manager Administrator's Guide.
In CallPilot and Meridian Mail, the maximum length of a voice segment is 2
minutes (120 seconds). Also, ensure you do not delete a voice segment in
Meridian Mail as all voice prompts shuffle up, and their file numbers change.
CallPilot does not have this issue.
Example
This example demonstrates a bank balance lookup using the PLAY PROMPT
command. Full IVR system are better equipped for this type of application
(rather than a voice session) because IVR systems are specially designed for this
type of work.
Use voice sessions in the contact center to make routing and queuing decisions,
rather than to replace IVR.
OPEN VOICE SESSION
PLAY PROMPT VOICE SEGMENT enter_account_number_vs
COLLECT 10 DIGITS INTO account_num_cv INTER DIGIT TIMER 5
SEND REQUEST appl_id account_num
GET RESPONSE appl_id balance_cv
PLAY PROMPT VOICE SEGMENT acct_balance1_vs
314
WITH TERMINATING CHARACTER #
NUMBERBYDIGIT account_num_cv
VOICE SEGMENT is_vs
Standard 8.04
Contact Center Manager