Nortel Meridian Meridian 1 Scripting Manual page 684

SIP Contact Center
GIVE IVR syntax rules
The following syntax rules apply only to SIP scripts that execute on the Nortel
Media Application Server. You must use these rules with the GIVE IVR
command to maintain functional compatibility with the Media Application
Server Contact Center Service-provided VXML files. The Contact Center
Manager Server scripting engine compiler does not check for compliance to
these rules.
1. The voicexml variable must be present and the value of the variable must be
PlayPrompt.vxml or PlayAndCollect.vxml.
The variable voicexml must be defined in Contact Center Manager
Administration Scripting and the value (PlayPrompt.vxml or
PlayAndCollect.vxml) must be stored on the Media Application Server.
The voicexml parameter is used as follows:
GIVE IVR WITH VXML TREATMENT voicexml
2. If you use PlayAndCollect.vxml as the value of the voicexml script variable
in Contact Center Manager Administration, you must also use the
PARAMETERS keyword with prompttoplay, numberofdigits, or termchar.
PlayAndCollect.vxml is stored on the Media Application Server. The
parameters for the treatment are used as follows:
GIVE IVR WITH VXML TREATMENT voicexml
PARAMETERS prompttoplay, numberofdigits
or
GIVE IVR WITH VXML TREATMENT voicexml
PARAMETERS prompttoplay, termchar
or
GIVE IVR WITH VXML TREATMENT voicexml
PARAMETERS prompttoplay, numberofdigits, termchar
3. If you use the prompttoplay parameter, you must use a value that is a
combination of template values separated by a plus sign (+).
ASSIGN
"YourCurrentExpectedWaitTime.wav
TO prompttoplay
684
+Three.wav+SecondsPleaseHold.wav"
Standard 8.04
Contact Center Manager