Nortel Meridian Meridian 1 Scripting Manual page 211

October 2007
Restriction
This command applies to all voice and multimedia contacts.
The CHANGE PRIORITY IN AGENT command cannot be the first command
in a script.
Voice example
In the following voice example, a call is queued to an agent variable named
agent_1 (representing an agent named Joe Smith) with a priority of 5 when it
first arrives. After 20 seconds, if the call is still unanswered, the priority changes
to 2, and after 60 seconds, the priority of the call increases to 1.
When you replace a specific agent with an agent variable, you do not need to
modify your scripts if the agent leaves the contact center and is replaced by
another agent.
ASSIGN 5 TO priority_cv
QUEUE TO AGENT agent_1 WITH PRIORITY priority_cv
WAIT 5
SECTION Check_Age
GIVE RAN agent_busy
WAIT 20
IF (AGE OF CALL > 120) THEN
ELSE
Scripting Guide for Communication Server 1000/Meridian 1 PBX
EXECUTE Too_Long
IF (AGE OF CALL > 60) THEN
IF (priority_cv <> 1) THEN
ASSIGN 1 TO priority_cv
CHANGE PRIORITY IN AGENT agent_1 TO
PRIORITY priority_cv
END IF
ELSE
IF (AGE OF CALL > 20) THEN
IF (priority_cv <> 2) THEN
Basic script commands
211