Script Example Using Formatting Conventions And Rules - Nortel Meridian Meridian 1 Scripting Manual

October 2007
Script example using formatting conventions
and rules
The following script example combines many of the tips in this chapter.
In this example, the contact center is not open 24 hours a day.
Sample script
/* Check to see if both skillsets that can answer calls are out of
service, and disconnect the call if they are. */
IF OUT OF SERVICE general_sk, backup_sk THEN
EXECUTE Night_Treatment
END IF
/* Send VIP calls to be handled in a special way. This is done at
the beginning to ensure that VIP calls are never given a busy
signal. vip_list is a variable. */
IF (CLID = vip_list_gv) THEN
EXECUTE Special_Handling
END IF
/* Check to see if there are already more than twice as many calls
queued as there are agents logged in, and give the call a busy
signal if this is true. */
IF (QUEUED COUNT general_sk) > (2 * LOGGED AGENT COUNT general_sk)
THEN
GIVE BUSY
END IF
/* Queue the call to the general skillset and give an announcement
followed by music. */
QUEUE TO SKILLSET general_sk WITH PRIORITY 3
WAIT 6
GIVE RAN agents_busy_ran_gv
GIVE MUSIC classical_music_gv
Scripting Guide for Communication Server 1000/Meridian 1 PBX
Scripting rules and conventions
87