Overview - Nortel Meridian Meridian 1 Scripting Manual

Using sample scripts

Overview

This section describes how to begin using sample scripts.
Before you begin
Before you begin using sample scripts, Contact Center Manager must be
installed and configured. In addition, all system resources such as RAN routes,
music routes, voice ports, call treatments, DNs, and IVR DNs must be set up.
For more information about setting up these resources, see the Contact Center,
Communication Server 1000/Meridian 1 PBX and Voice Processing Guide.
All variables, agents, and skillsets also must be created. For more information
about creating agents and skillsets, see the Nortel Contact Center Manager
Administrator's Guide.
If you plan to use voice prompts in your scripts, all voice segments must be
created using the Voice Prompt Editor for Meridian Mail and Application
Builder for CallPilot.
For more information about Voice Prompt Editor, see the Nortel Contact Center
Manager Administrator's Guide. For more information about Application
Builder, see the CallPilot Application Builder Guide.
Variables
The variables used in the sample scripts are examples only. If you use a sample
script that contains variables, you must create and define the variables on your
system. For more information, see "Creating script variables" on page 109.
480
Standard 8.04
Contact Center Manager