C_Basic - Nortel Meridian Meridian 1 Scripting Manual

October 2007

c_Basic

Function
In this script, a test determines if the contact center is closed because the day is a
holiday, Saturday or Sunday, or if the time is after business hours. If the contact
center is open and agents with the required skillset are available to answer the
call, it is queued to the skillset, and the caller hears a recorded announcement
followed by music.
While the caller is waiting, the call is repeatedly checked to determine if it is still
queued. If not, a test determines if agents are still logged on to the skillset. If all
agents are logged off, the caller hears a recorded announcement and is
disconnected; otherwise, the call is requeued to the skillset.
Script text
/* Title: c_Basic
Note: Replace skillset_sk with the desired skillset name.
Global Variable List: Variable Type:
1. holidays_gv
2. weekend_gv
3. closed_hours_gv
4. first_ran
5. second_ran
6. closed_ran
7. dayclosed_ran
8. treatment_timer_gv
9. music_route
Scripting Guide for Communication Server 1000/Meridian 1 PBX
- DATE (holiday dates)
- DAY (contains Saturday
and Sunday)
- TIME (value for closed
hours)
- RAN (RAN route for first
announcement)
- RAN (RAN route for second
announcement)
- RAN (RAN route for night
announcement)
- RAN (RAN route for day
closed announcement)
- SECONDS (delay time for wait)
- MUSIC (route number for
music)
Using sample scripts
493