Transferring Calls With The Dialed Dn - Nortel Meridian Meridian 1 Scripting Manual

Contact center manager

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Table of Contents

October 2007

Transferring calls with the dialed DN

This section explains how you can transfer a call using the dialed DN.

This section applies to voice contacts only.

Using the DIALED DN intrinsic to transfer calls

You can test the DIALED DN intrinsic only with DNs that are redirected to a

CDN under control of Contact Center Manager by CALL FORWARD, CALL

FORWARD BUSY, or CALL FORWARD NO ANSWER. You use the DIALED

DN intrinsic to facilitate the transfer of calls back to Contact Center Manager.

You can create phantom DNs in the Communication Server 1000/Meridian 1

PBX. Phantom DNs call forward to a CDN under the control of Contact Center

If you want to use phantom DNs to transfer calls, you must configure a phantom

DN for each skillset from which an agent or IVR system transfers calls. These

DNs all forward calls to one CDN acquired by Contact Center Manager. You

can program these DNs in a speed dial on the agent telephone to facilitate

Script syntax

This intrinsic returns a DN.

Scripting Guide for Communication Server 1000/Meridian 1 PBX