Using sample scripts
END IF
GIVE IVR INTERRUPTIBLE mmail_gv WITH TREATMENT
still_busy_msg2_gv
WAIT 90
IF NOT QUEUED THEN
END IF
GIVE IVR INTERRUPTIBLE mmail WITH TREATMENT tip2_msg_gv
WAIT 60
EXECUTE ClosedCheckLoop
SECTION ClosedCheckLoop
IF NOT QUEUED THEN
END IF
GIVE IVR INTERRUPTIBLE mmail_gv WITH TREATMENT
still_busy_msg2_gv
WAIT 180
EXECUTE ClosedCheckLoop
500
WAIT 2
END IF
IF OUT OF SERVICE skillset_cv THEN
EXECUTE DayClosed
ELSE
QUEUE TO SKILLSET skillset_cv
WAIT 2
END IF
IF OUT OF SERVICE skillset_sk THEN
EXECUTE DayClosed
ELSE
QUEUE TO SKILLSET skillset_sk
WAIT 2
END IF
Standard 8.04
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