Nortel Meridian Meridian 1 Scripting Manual page 47

Contact center manager
Hide thumbs Also See for Meridian Meridian 1:
Table of Contents

Advertisement

October 2007
Example
The following illustration shows a master script referencing three primary
scripts that direct voice contacts to a common secondary script. In the example,
the three primary scripts (sales_sk, service_sk, and support_sk) define the call
variables delay_cv, skillset_cv, and RAN_cv. The value of the CDN tested in
the master script determines which primary script executes. After the call
variables are defined in the primary script, the secondary script, common, is
executed using the values assigned in the primary script.
sales_sk
...
ASSIGN 4 TO delay_cv
ASSIGN sales_sk TO skillset_cv
ASSIGN sales_RAN_gv TO RAN_cv
EXECUTE SCRIPT common
Scripting Guide for Communication Server 1000/Meridian 1 PBX
Master_Script
...
WHERE CDN EQUALS
VALUE 4162357001: EXECUTE SCRIPT sales_sk
VALUE 4162357002: EXECUTE SCRIPT service_sk
VALUE 4162357003: EXECUTE SCRIPT support_sk
DEFAULT: EXECUTE SCRIPT sales_sk
END WHERE
...
service_sk
...
ASSIGN 8 TO delay_cv
ASSIGN service_sk TO skillset_cv
ASSIGN service_RAN_gv TO RAN_cv
EXECUTE SCRIPT common
common
...
QUEUE TO SKILLSET skillset_cv
WAIT 2
SECTION loop
WAIT delay_cv
IF NOT QUEUED THEN
EXECUTE jump_out
END IF
GIVE RAN RAN _cv
EXECUTE loop
SECTION jump_out
GIVE RAN sorry_closed_RAN_gv
DISCONNECT
Understanding and planning your scripts
support_sk
...
ASSIGN 10 TO delay_cv
ASSIGN support_sk TO skillset_cv
ASSIGN support_RAN_gv TO RAN_cv
EXECUTE SCRIPT common
47

Advertisement

Table of Contents
loading

Table of Contents