Using Multimedia Contact Intrinsics; Sections - Nortel Meridian Meridian 1 Scripting Manual

October 2007

Using Multimedia Contact Intrinsics

Contact Center Multimedia creates a number of contact data intrinsics for each
multimedia contact. The intrinsics are used within the sample scripts to correctly
route the contact.
The contact intrinsics for multimedia contacts are:
%AGENT%AGENT
%DATE%DATE
%INTEGER%WAITTIME
%PRIORITY%PRIORITY
%SKILLSET%SKILLSET
%TIME%TIME
CONTACTSUBTYPE
CUSTOMERID
CUSTOMFIELD1
FROMADDRESS
QUEUETYPE
TOADDRESS
NEXTYEAR
The following sections describes each intrinsic in detail.
Scripting Guide for Communication Server 1000/Meridian 1 PBX
Scripting for Multimedia and Outbound
615