Nortel Meridian Meridian 1 Scripting Manual page 46

Understanding and planning your scripts
As an efficient alternative, consider combining all common elements in one
secondary script, and use multiple primary scripts to define unique call
variables.
For example, if your contact center receives three types of contacts—sales,
service, and support—create three primary scripts and one common secondary
script to handle these contact types. The three primary scripts define call
variables associated with each contact type (sales, service, or support). The
secondary script contains all routing instructions and treatments common to
each contact type.
46
Standard 8.04
Contact Center Manager