Dnis - Nortel Meridian Meridian 1 Scripting Manual

Intrinsics

DNIS

The value is the first number that the caller dialed to enter the system.
This intrinsic is called the Dialed Number Identification Service (DNIS) and is
specific to the trunk used. Not all trunks can be configured to support DNIS;
therefore, the DNIS intrinsic is empty for any trunk that is not configured on the
switch to provide DNIS.
This intrinsic applies to voice contacts only.
If you are using Virtual Network Services (VNS) trunks, the DNIS feature is not
supported. This means that a DNIS number cannot be forwarded from one site to
another in a VNS multisite contact center. If you want to send DNIS numbers
from one site to another, you must configure Meridian Customer Defined
Networking (MCDN) between sites.
When used for an incoming network call, the DNIS value is the same as the
value at the source node. The answering agent set can display the original source
DNIS information, as long as the DNIS name and number are programmed in
both the source and target Contact Center Manager (under Switch
Configuration). For more information, see the Administrator's Guide.
Use the provider.exe tool to verify the DNIS string sent by the switch. Make
sure you generate test calls to different DNIS numbers. For more information,
see "Using HDX" on page 595.
Script syntax
DNIS
Return type
This intrinsic returns a DNIS.
424
Standard 8.04
Contact Center Manager