Disconnect - Nortel Meridian Meridian 1 Scripting Manual

Basic script commands

DISCONNECT

Use the DISCONNECT command to disconnect a contact. The contact can be
disconnected at any time that it is in the CDN or ROUTE POINT queue, except
when it is presented to, or answered by, an agent.
Script syntax
DISCONNECT
Restrictions
This command applies to all voice and multimedia contacts but, for script
efficiency, Nortel recommends that multimedia contacts be held in the script
even if a skillset goes out of service or if an agent logs off. If the DISCONNECT
command is used for multimedia contacts, it triggers the Contact Center
Multimedia to immediately resubmit the contact to the script.
Nortel recommends that you keep the contact in the script instead of
disconnecting the contact and repeating the task of presenting the multimedia
contact to the script several times.
Insert no commands after the DISCONNECT command.
Example
In this example, calls coming in to the contact center between August 10 and
August 23 (represented by a variable named august_holidays_gv) receive a
recorded announcement stating that the contact center is closed. Then the call is
disconnected.
IF (DATE = august_holidays_gv) THEN
GIVE RAN gone_fishing_ran_gv
DISCONNECT
END IF
216
Standard 8.04
Contact Center Manager