Idle Agent Count - Nortel Meridian Meridian 1 Scripting Manual

October 2007

IDLE AGENT COUNT

The IDLE AGENT COUNT is the current number of idle agents in the given
skillset list.
If you specify a list of skillsets, then the return value is the maximum IDLE
AGENT COUNT of all the skillsets in the list.
This intrinsic applies to both voice and multimedia contacts.
Script syntax
IDLE AGENT COUNT
Parameter
Enter information for the following parameter:
<skillset>
to include in the return value.
Return type
This intrinsic returns a numerical value to the script.
Examples
Example 1
This sample script first queues the call to the sales skillset. If the call is not
answered immediately, the script checks if more than two idle agents are in the
service skillset. If so, the call is queued to the service skillset. If the call is not
answered immediately, the caller hears a message indicating that all agents are
busy, followed by music.
QUEUE TO SKILLSET sales_sk
WAIT 2
IF (IDLE AGENT COUNT service_sk > 2) THEN
Scripting Guide for Communication Server 1000/Meridian 1 PBX
[<skillset> | <skillset_list>]
or The skillset, or list of skillsets, that you want
<skillset_list>
Intrinsics
365