Nortel Meridian Meridian 1 Scripting Manual page 72

Scripting rules and conventions
Example
In this example, 5555604 is called most often, followed by 5555610 and
5555612.
WHERE DNIS EQUALS
VALUE 5555604: QUEUE TO SKILLSET sales_sk WITH PRIORITY 3
VALUE 5555610: QUEUE TO SKILLSET sales_sk WITH PRIORITY 2
VALUE 5555612: QUEUE TO SKILLSET sales_sk WITH PRIORITY 1
DEFAULT: QUEUE TO SKILLSET sales_sk WITH PRIORITY 4
END WHERE
Check whether skillsets are out of service
Attempts to queue calls to a skillset queue that is out of service are rejected. If a
skillset is not staffed (for example, if the skillset does not operate 24 hours a
day), use an out-of-service check in your scripts.
Example: Without check for out-of-service condition
QUEUE TO SKILLSET general_sk
SECTION wait_loop
WAIT 4
GIVE RAN pleaseContinueToWait
EXECUTE wait_loop
In this example, if the skillset is out of service, the call executes the loop until
the caller disconnects. The following example shows how to use the out-of-
service condition to prevent this situation.
Example: With check for out-of-service condition
IF OUT OF SERVICE general_sk THEN
EXECUTE Night_Treatment
END IF
QUEUE TO SKILLSET general_sk
WAIT 2 /*Allow time for the call to be queued*/
SECTION wait_loop
WAIT 20
72
Standard 8.04
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