Priority In Queue - Nortel Meridian Meridian 1 Scripting Manual

October 2007

PRIORITY IN QUEUE

The PRIORITY IN QUEUE intrinsic is the priority of the current contact in the
queue. This value can range from 0–6, with 1 being the highest priority and 6
being the lowest priority. A value of 0 indicates the contact is not currently in the
queue.
This intrinsic applies to both voice and multimedia contacts.
The contact must be queued to the skillset before this intrinsic is used. The
PRIORITY IN QUEUE intrinsic can still be used to check if the call is queued
locally, even if the include local node option is selected for the network skillset.
Script syntax
PRIORITY IN QUEUE
Parameter
Enter information for the following parameter:
<skillset>
Return type
This intrinsic returns a priority to the script.
Description
You can use the priority value in two ways.
You can use <> and = to make a direct comparison of the priority value. For
example:
IF (PRIORITY IN QUEUE sales_sk = 0) THEN
IF PRIORITY IN QUEUE Customer_Service_Eng <> 1
Less than or greater than operations are not valid with a priority value.
Scripting Guide for Communication Server 1000/Meridian 1 PBX
<skillset>
The skillset that you want to include in the return value.
Intrinsics
THEN
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