Nortel Meridian Meridian 1 Scripting Manual page 781

October 2007
P
patch
See Designer Patch.
PBX
See private branch exchange.
pegging
The action of incrementing statistical counters to track and report on system
events.
pegging threshold
A threshold used to define a cut-off value for statistics, such as short call and
service level. Pegging thresholds are used in reports.
PEP
Performance Enhancement Package. Now known as Designer Patch. See
Designer Patch.
Performance Enhancement Package
Now known as Designer Patch. See Designer Patch.
personal directory number
A DN on which an agent can be reached directly, usually for private calls.
phoneset
The physical device, connected to the switch, to which calls are presented. Each
agent and supervisor must have a phoneset.
phoneset display
The display area on an agent's phoneset where information about incoming calls
can be communicated.
PIM
See Protocol Independent Multicast.
Platform Vendor Independence
A software-only contact center solution, which operates on any hardware
platform that meets specified requirements.
Scripting Guide for Communication Server 1000/Meridian 1 PBX
Glossary
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