Nortel Meridian Meridian 1 Scripting Manual page 366

Intrinsics
QUEUE TO SKILLSET service_sk
WAIT 2
END IF
GIVE RAN agents_busy_ran_gv
GIVE MUSIC soft_music_gv
SECTION WaitLoop
Example 2
The following sample script first queues the multimedia contact to the skillset
sent in the contact data. If the contact is not answered after 600 seconds, the
script checks if there are more than two idle agents in the EM_Promo2_sk
skillset. If so, the contact is also queued to the EM_Promo2_sk skillset.
ASSIGN CONTACT DATA "%SKILLSET%SKILLSET" TO skillset_cv
QUEUE TO SKILLSET skillset_cv
WAIT 600
IF (IDLE AGENT COUNT EM_Promo2_sk > 2) THEN
QUEUE TO SKILLSET EM_Promo2_sk
WAIT 2
END IF
366
Standard 8.04
Contact Center Manager