Nortel Meridian Meridian 1 Scripting Manual page 578

Troubleshooting
Num Statement
Rule 8 Insert IF NOT OUT OF
SERVICE <skillset>
THEN before the QUEUE
TO SKILLSET command.
Rule 9 Insert a WAIT command
or an announcement
treatment inside the loop.
Rule Insert a test of the
10 QUEUED intrinsic or
AGE OF CALL intrinsic,
and exit the loop if the call
is not queued.
Rule Insert WAIT 2 (minimum)
11 after the QUEUE TO
command.
Rule Remove the duplicate
12 QUEUE TO SKILLSET
command, or insert an IF
NOT QUEUED THEN
statement before the
command.
Rule Remove the duplicate
13 QUEUE TO AGENT
command, or insert an IF
NOT QUEUED THEN
statement before the
command.
578
Description
You should use the OUT OF SERVICE
<skillset> intrinsic to test the skillset queue
before the QUEUE TO SKILLSET
command.
Loops must contain at least one statement
that suspends script execution for a finite
time, such as WAIT or an announcement
treatment.
Loops must have an exit so that they do not
loop indefinitely if the call is not queued.
There must be a WAIT command
immediately following a QUEUE TO
command.
After a QUEUE TO SKILLSET command
executes, it is not necessary to run it again
for the same skillset, unless the next
QUEUE TO SKILLSET command follows
an IF NOT QUEUED THEN statement.
After a QUEUE TO AGENT executes,
there is no need to run it again for the same
agent, unless the second (or next) QUEUE
TO AGENT follows an IF NOT QUEUED
THEN statement.
Standard 8.04
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