Nortel Meridian Meridian 1 Scripting Manual page 368

Intrinsics
Examples
Example 1
This example shows how to test if enough agents are within a skillset to handle
the current call volume. If not enough agents are available, the caller receives a
busy tone.
IF (QUEUED COUNT sales_sk) > (2 * LOGGED AGENT COUNT sales_sk)
THEN
GIVE BUSY
END IF
QUEUE TO SKILLSET sales_sk
WAIT 2
Example 2
This example shows how to test if there are enough agents within a skillset to
handle the current multimedia contact volume. If there are not enough agents,
the contact is disconnected. The contact is sent back to Contact Center Manager
Server.
ASSIGN CONTACT DATA "%SKILLSET%SKILLSET" TO skillset_cv
IF (QUEUED COUNT skillset_cv) > (2 * LOGGED AGENT COUNT
skillset_cv) THEN
DISCONNECT
END IF
QUEUE TO SKILLSET skillset_cv
WAIT 2
368
Standard 8.04
Contact Center Manager