C_Master_With_Menus - Nortel Meridian Meridian 1 Scripting Manual

October 2007

c_Master_with_Menus

Function
In this script, a test determines if the contact center is closed because the day is a
holiday or if there is an emergency in the contact center. If the contact center is
open and there is no emergency, the script determines at which CDN the call
arrived. Based on the CDN, either a primary script or a section within the master
script executes. The section within the master script establishes an IVR session,
prompting the caller to choose a menu option. The option chosen executes a
primary script. If the caller does not choose an option, the menu option replays,
and the call is directed to a default script.
Script text
/* Title:
Note: Replace <CDN>,<Script_Names> and <SectionNames> with site
specific values.
Global Variable List:
1. holiday_gv
2. spec_holiday_gv
3. spec_holidayhrs_gv
4. call_center_emerg_gv
5. mmail_qv
6. call_center_emerg_msg_gv - TREATMENT DN (message
7. weekend_gv
8. closedhrs_gv
9. closed_ran_gv
Scripting Guide for Communication Server 1000/Meridian 1 PBX
c_Master_Script_With_Menus
Variable Type:
- DATE (holiday dates)
- DATE (special holiday
dates)
- TIME (special value for
holiday hours)
- BOOLEAN
- ACD (Meridian Mail queue)
programmed in
Meridian Mail)
- DAY OF WEEK (contains
Saturday and Sunday)
- TIME (value for closed
hours)
- RAN (RAN route for
announcement)
Using sample scripts
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