Most Logged Agents - Nortel Meridian Meridian 1 Scripting Manual

October 2007

MOST LOGGED AGENTS

The MOST LOGGED AGENTS intrinsic identifies the skillset with the most
logged-on agents at the time the intrinsic is executed.
This intrinsic applies to both voice and multimedia contacts.
Script syntax
MOST LOGGED AGENTS
Parameter
Enter information for the following parameter:
<skillset_list>
value.
Return type
This intrinsic returns a skillset to the script.
Examples
Example 1
In this example, the value of the skillset with the most logged-on agents is
assigned to a call variable named skillset_cv. The voice contact is then queued
to the skillset represented by this variable. If the voice contact is not answered
immediately, the caller hears a message indicating that all agents are busy,
followed by music. After this, the section named WaitLoop is executed. Every
30 seconds, this section checks whether the voice contact was answered and
whether agents are available in the required skillset to answer the voice contact.
/* Always assign the skillset to a skillset call variable
(skillset_cv) so that you can check where the call was queued to
*/
ASSIGN MOST LOGGED AGENTS service_sk, support_sk TO skillset_cv
Scripting Guide for Communication Server 1000/Meridian 1 PBX
<skillset_list>
The list of skillsets that you want to include in the return
Intrinsics
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