October 2007
END IF
GIVE RAN second_ran
EXECUTE WaitLoop
Scripting Guide for Communication Server 1000/Meridian 1 PBX
IF OUT OF SERVICE backup_skillset_sk THEN
GIVE RAN dayclosed_ran
DISCONNECT
ELSE
QUEUE TO SKILLSET backup_skillset_sk
WAIT 2
END IF
ELSE
QUEUE TO SKILLSET skillset_sk
WAIT 2
END IF
/*Allow time in case an agent is
available*/
Using sample scripts
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