Understanding And Planning Your Scripts - Nortel Meridian Meridian 1 Scripting Manual
Contact center manager
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Also See for Meridian Meridian 1:
- Feature description and administration (1816 pages) ,
- Maintenance manual (504 pages) ,
- Upgrade manual (286 pages)
Table of Contents
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C h a p t e r 2
Understanding and planning your
scripts
In this chapter
Overview
Using scripts in your contact center
How call routing and call treatment work
Types of scripts
Script building blocks
Planning your scripts
Scripting tools and procedures
Scripting Guide for Communication Server 1000/Meridian 1 PBX
26
27
29
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38
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48
25
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Table of Contents
