Overview - Nortel Meridian Meridian 1 Scripting Manual

Working with script variables

Overview

Before you create your Contact Center Manager scripts, create the variables you
plan to use for your system. This chapter explains how to create and assign
values to variables, how to change the values assigned to variables, and how to
delete variables.
What are script variables?
Script variables are placeholders that you can use in scripts to represent values
that are defined outside of the script. More than one script can use the same
variable. When you change the value of a variable, scripts are not interrupted.
You can implement changes easily without interrupting contact center operation.
All script variables are either global variables or call variables.
What are global variables?
Global variables are script variables that you can use in any script on the system.
The value of a global variable can be changed only in the Script Variables
window. The value cannot be changed in the script.
Example
BestAir Airlines has a global variable named business_hours_gv that is assigned
a value of 08:00 a.m. to 05:00 p.m. BestAir uses this variable in its script as
follows:
IF (TIME OF DAY = business_hours_gv) THEN
GIVE RAN open_ran_gv
END IF
Updating global variables
When you change the value of a global variable, contacts that are already active
in the Contact Center Manager system do not use the new value unless they
branch to a new script by using the EXECUTE SCRIPT command. New
contacts use the new global variable values immediately.
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Standard 8.04
Contact Center Manager