Nortel Meridian Meridian 1 Scripting Manual page 268

Networking commands
Agent Reservation method
LONGEST IDLE AGENT
FIRST BACK
Agent priority takes precedence over agent idle time in any network routing
decision.
You can configure idle time in the nodal client Global Settings by using any of
the following definitions:
Idle time since login
Last state change
Last call
268
Description
The server waits a configurable amount
of time. During this time, it examines
the agent reservation notifications
received from the other sites to identify
the reserved agents with the highest
priority for the skillset, and to determine
which of these high-priority agents is
idle for the longest time. It then routes
the call to the site with the longest idle
agent.
This method helps distribute call load
across the network.
If you choose this method, only servers
running Symposium Contact Center
Server 5.0 or later can be added to the
routing table for the network skillset.
The server routes the call to the first site
from which it receives an agent
reservation notification. Because the
server does not wait to hear from slower
sites, but queues calls to the site that
responds most quickly, calls are
answered more quickly with this
method.
Contact Center Manager
Standard 8.04