Creating and administering scripts
Adding script elements to scripts
Use the Script Command pane to add commands, intrinsics, variables, events,
operators, and other elements to your script.
In the Script Command pane, all parameters that you must replace are
automatically inserted to help to reduce errors in your scripts.
Script elements
You can insert all of the following types of script elements from the Script
Command pane.
Commands
Basic commands include basic call processing elements, general elements, and
voice processing elements. For more information about these commands, see
"Basic script commands" on page 193.
Advanced commands
Advanced commands include basic call processing elements, general elements,
host connectivity elements, and voice processing elements. For more
information about these commands, see "Advanced script commands" on page
245.
ATTENTION
Intrinsics
Intrinsics include skillset, time, traffic, and call intrinsics. For more information
about intrinsics, see "Intrinsics" on page 341.
Variables
Variables include global variables and call variables. For more information, see
"Working with script variables" on page 99.
152
Contact Center 6.0 Networked Voice Agents is required to
support networking commands.
Standard 8.04
Contact Center Manager