Seven Steps To Plan And Design A Voice Form; Step 1. Identify The Purpose Of The Voice Form Application; Step 2. Obtain A Copy Of The Paper Form Or Write Out The Form On Paper; Step 3. Determine The Voice Form Flow And Compose The Prompts - Nortel CallPilot Administrator's Manual

208 Chapter 11 CallPilot voice forms: planning a voice form
Variable
Maximum number of fields per voice form
Maximum answer length per field
The maximum number of untranscribed responses

Seven steps to plan and design a voice form

There are seven steps to plan and design a voice form:
1. Identify the purpose of the voice form application.
2. Obtain a copy of the paper form or write out the form on paper.
3. Determine the voice form flow and compose the prompts.
4. Identify the overall voice form settings.
5. Identify the individual field settings within the voice form.
6. Identify the caller service DN.
7. Identify the transcriber service DN.

Step 1. Identify the purpose of the voice form application.

The first step in creating a voice form application is recognizing the need for
one. Use the following guidelines to determine how you can use voice forms
for information-gathering purposes.
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Step 2. Obtain a copy of the paper form or write out the form on paper.

If you create a voice form to replace a paper form, get a copy of the form.
For example, is there an existing order form, customer survey, or job
application? If there is no existing paper form, imagine what it would be
like and create a copy for yourself. This gives you a good starting point for
the design process.
Step 3. Determine the voice form flow and compose the prompts.
In this step, complete the following worksheet, "Voice form flow and prompts
worksheet." Make a photocopy of the worksheet, or, depending on the
number of prompts in your voice form, make as many copies as needed.
Copyright © 2007, Nortel Networks
.
If you know of any voice form applications that exist in your organization,
check to see if any of the existing voice forms can fulfill your need as
they are, or with minor modifications.
Investigate the information-gathering functions that are currently in
place.
Identify which information-gathering functions fit the model of a voice
form.

Nortel CallPilot

Administrator Guide

NN44200-601 01.11 Standard

5.0 9 November 2007
Limit
50
60 seconds
1000