Nortel Meridian Meridian 1 Scripting Manual page 679

Contact center manager
Hide thumbs Also See for Meridian Meridian 1:
Table of Contents

Advertisement

October 2007
The Nortel Media Application Server is case-sensitive so all values must be
assigned correctly.
PARAMETERS keyword
The optional PARAMETERS keyword of the GIVE IVR command uses a list of
1 to 10 predefined script variables (<variable_p1>) of type string, integer, or
digit that are inputs to the VXML treatment identified by the WITH VXML
TREATMENT keyword. The names of these variables are fixed and the names
and functions of the variables are defined below.
PARAMETERS and the Media Application Server
When the Contact Center Manager Server scripting engine operates with the
Media Application Server, the VXML scripts must use at least one parameter
from the set of predefined valid parameters. For example, one parameter that
must be passed to PlayPrompt.vxml is the name of the .wav or .avi file to play.
The following table lists the parameters to be used with the VXML scripts.
These Contact Center Manager script variables are automatically created when
SIP is enabled on the Contact Center Manager Server. The script variable names
and values are case-sensitive. You must use the variable names as they are
specified in the table.
Variable name
im
interdigittimeout The maximum time, in
Scripting Guide for Communication Server 1000/Meridian 1 PBX
Description
A text string (maximum
80 characters).
seconds, the script waits
for digit information
from the voice contact.
The script waits until
either the required
number of digits is
collected or the timer
expires. The default
value is 5 seconds.
SIP Contact Center
Script Type
Default value
call
string
"Welcome to the
contact center."
call
string
10
679

Advertisement

Table of Contents
loading

Table of Contents