C_Priority_In_Queue_Dnis - Nortel Meridian Meridian 1 Scripting Manual

October 2007

c_Priority_in_Queue_DNIS

Function
In this script, a test determines if the contact center is closed because the day is a
holiday, Saturday or Sunday, or if the time is after business hours. If the contact
center is open and agents with the required skillset are available to answer the
call, the call is assigned a priority level based on the call DNIS number, and then
queued to the skillset.
While the caller is waiting, the call is repeatedly checked to determine if it is still
queued. If not, a test determines if agents are still logged on to the skillset. If all
agents are logged off, the caller hears a recorded announcement and is
disconnected. If agents are available to answer the call, it is requeued to the
skillset.
Script text
/* Title:
Note: Replace skillset_sk with the desired skillset name.
Global Variable List:
1. holidays_gv
2. weekend_gv
3. closed_hours_gv
4. dnis_1
5. dnis_2
6. dnis_3
7. first_ran
8. second_ran
9. closed_ran
10. dayclosed_ran
11. treatment_timer_gv
Scripting Guide for Communication Server 1000/Meridian 1 PBX
c_Priority_in_Queue_DNIS
Variable Type:
- DATE (holiday dates)
- DAY (contains Saturdayand Sunday)
- TIME (value for closed hours)
- DNIS
- DNIS
- DNIS
- RAN (RAN route for first
announcement)
- RAN (RAN route for second
announcement)
- RAN (RAN route for night
announcement)
- RAN (RAN route for day closed
announcement)
- SECONDS
Using sample scripts
517